The entire concept of 6-σ (Six Sigma) is based on satisfying customers. Although the methodology is said to have been first proposed by Bill Smith of Motorola company (Wiki, 2006), statisticians have been aware of this concept long ago. Smith only was the first to apply it in production processes in 80’s. Since then, the methodology has been used in many organizations and had saved millions (Wiki, 2006).

The future of the Internet is being shaped by legal battles involving some of the world’s most powerful corporations.  Spearheading the movement have been startup companies that employ vocal technology.  These companies have been advocating for stronger regulations concerning broadband access while Internet service providers such as Comcast and Verizon