Chatbots are programming applications that can have normal discussions with people through text or voice. They have become progressively well known lately, with an ever-increasing number of organizations embracing them to mechanize client care and improve the client experience. In eCommerce, chatbots are being utilized to assist customers with tracking down items, getting suggestions, checkout quicker, and getting support.

March 2020 is a month not many will forget for a while – it was the first time in living memory governments around the world stepped in to tell us how to spend our time, where to be, how to work, who we could and could not interact with on a daily basis.