Whatsapp chat Bots have become nothing less than oxygen for online businesses, both small and big alike. For those who don’t know about chatbots, they are automated programs, mostly developed in the last decade or so, which enable users of the chat programs to have free and instant conversations with each other through a simple Internet connection.

A few weeks ago, I was fortunate to attend a seminar on decision-making and human behavior. The presenter discussed how when it comes to making decisions, we humans do not know what we are doing! He said we have limited attention spans and we use rules of thumb and herding (the