Everyone thinks I’m nuts. I’m 47 years old, recently quit my six figure job and have absolutely no idea what I’m going to do next. No, really, I have absolutely no idea. I have dreams of grandeur of course, all of which involve day trading, becoming a famous author or starting my own company (doing what, you ask? Once again, no clue).

Today, more than ever, it’s important to be aware of the power of artificial intelligence and natural language processing (NLP). We’ve seen AI tools such as chatbots becoming increasingly popular for customer service purposes in various industries. While these bots can provide fast, accurate responses to user questions, they also come with a certain degree of risk.