Zuckerberg Acknowledges Trust Gap After Meeting on Bias
“I know many conservatives don’t trust that our platform surfaces content without a political bias,” he said in a post Wednesday on Facebook. “I wanted to hear their concerns personally and have an open conversation about how we can build trust. I want to do everything I can to make sure our teams uphold the integrity of our products.”
The participants had a constructive discussion, and Facebook got feedback on its community standards, trending topics, and ways for conservative groups to make better use of the social network, a Facebook spokesperson said in a statement. The meeting at the company’s Menlo Park, California, headquarters included a training session on audience engagement, a meeting with Zuckerberg and other executives, an explanation of trending topics — and a demonstration of Facebook’s virtual-reality technology, Oculus, Facebook said.
Zuckerberg sought to clear the air after an anonymously sourced report in Gizmodo last week alleged that his team of human editors leaned toward liberal sources in selecting stories for the trending news feature. An internal investigation had so far found no evidence of bias. Still, the conservatives invited to the meeting, including talk-show host Glenn Beck, think-tank leader Arthur Brooks and political commentator S.E. Cupp, were aiming to understand better how Facebook presents its news.
“Facebook understands there is a problem,” attendee Brent Bozell, head of the Media Research Center, said in a statement after the meeting. “From the very top there is a genuine desire to resolve it. There were good exchanges and overall it was cordial. We’ll see how the investigation turns out. There has been a serious issue of trust within the conservative movement about this issue, but everyone in that room, on both sides, wants to see it restored.”
Zuckerberg refuted claims that Facebook’s content leans one way or another.
“The reality is, conservatives and Republicans have always been an important part of Facebook,” he said in Wednesday’s post. “ Donald Trump has more fans on Facebook than any other presidential candidate. And Fox News drives more interactions on its Facebook page than any other news outlet in the world. It’s not even close.”
–With assistance from Sahil Kapur. To contact the reporter on this story: Sarah Frier in San Francisco at sfrier1@bloomberg.net To contact the editors responsible for this story: Jillian Ward at jward56@bloomberg.net Andrew Pollack
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